Cisco
Spotlights Next-Generation of Customer Interaction Solutions
at Customer Contact World Asia 2004 Conference and
Exhibition
| Customer Contact
World Asia 2004 |
KUALA LUMPUR, Malaysia--(BUSINESS WIRE)--March 29,
2004--Cisco Systems (Nasdaq:CSCO) is debuting its latest
IP-based Customer Contact solutions in Asia Pacific at the
7th Annual Customer Contact World Asia 2004 Conference and
Exhibition. The event, hosted in Kuala Lumpur, Malaysia, for
the first time, runs from March 31 to April 2 at the
Mandarin Oriental Hotel. It brings together best practices
in strategic customer management and highlights technologies
and solutions for Contact Centre Management, CRM, BPO,
Business Intelligence, Disaster Recovery, and Voice.
Owen Chan, Cisco's Vice
President for Asia Operations, will deliver a keynote
address on the first day of the conference program entitled:
Net Impact -- Driving Customer Interaction Business
Productivity. The presentation focuses on Cisco's vision for
customer contact -- the Customer Interaction Network -- to
help enable businesses of any size increase customer
satisfaction, improve agent efficiency and deliver high
return on investment.
Also speaking at the event
is Gary Coman, Manager for IP Communications in Asia
Pacific. He will present a case study on how a company can
build a successful Networked Virtual Contact Center. Cisco's
technical experts from the US will also lead a full-day
masterclass for delegates of the event.
On show at the Cisco
exhibition stand are the latest offerings in Cisco's IPCC
(IP Contact Center) range. These include IPCC Express
Edition 3.5, IPCC Enterprise Edition 6.0, IPCC Hosted
Edition and Cisco Internet Service Node (ISN) 2.1.
Cisco IPCC Enterprise
Edition 6.0 is suitable for enterprise customers that need a
flexible solution, scalable to tens of thousands of agents.
It features multichannel inbound and outbound customer
contact, advanced CTI capabilities and interoperability with
traditional ACD systems. New features include support for
Java-based CTI applications and a redesigned agent desktop
with enhanced redundancy. Cisco IPCC Hosted Edition is best
for service providers looking to generate new revenue
streams from customer contact managed services. Cisco IPCC
Express Edition 3.5 provides a unified implementation of
automatic contact distribution (ACD), IVR and CTI with
scalability to 200 agents.
Cisco Internet Service Node
(ISN) 2.1 is an interactive voice response (IVR) and
switching platform that tightly integrates speech-enabled
self-service capabilities and Cisco's Open Customer Contact
Interface (OCCI) to provide an integration point for
third-party routing and computer telephony integration (CTI)
applications to integrate with Cisco IP telephony.
For more information on
Customer Contact World Asia 2004, please go to: www.customercontactworld.com/2004/ccwa_MY.
About Cisco IP
Communications
Cisco's IP Communications
solutions provide enterprise customers with the industry's
most comprehensive portfolio of IP telephony, Rich Media
Communications and IP Contact Center solutions for
increasing productivity, lowering costs and extending
quality communications to end users everywhere. More
information about Cisco IP Communications is available at: www.cisco.com/offer/tdm_home/iptelephony/.
About Cisco Systems
Cisco Systems, Inc. (Nasdaq:CSCO)
is the worldwide leader in networking for the Internet.
Cisco news and information are available at www.cisco.com.
Asia Pacific news and information are available at www.cisco.com/asiapac/news.
Cisco, Cisco Systems and
the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. in the U.S. and other countries. All other
trademarks mentioned in this document are the property of
their respective owners.
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