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Hosted VoIP Contact Center

White Pajama(TM), the leading provider of Hosted Contact Center solutions, today announced the general availability of its Hosted VoIP Contact Center for salesforce.com. The newest addition to White Pajama's line of award-winning solutions, the Hosted VoIP Contact Center for salesforce.com integrates full contact center and telephony functionality with salesforce.com's market-leading on demand customer relationship management (CRM) services to help companies maximize customer service success -- without specialized software and hardware..

The White Pajama Hosted VoIP Contact Center for salesforce.com features:

-- Interactive Voice Response (IVR) - Prompt callers with personalized greetings and menus, collect information from callers (such as their PIN or account number) and deliver information to callers (such as address or open hours).

-- Intelligent Queuing and Routing - Hold callers in queue for the next available agent while playing music or personalized messages. Distribute Interactions (calls, emails, chat and faxes) based on agent skill, availability and business rules.

-- Screen pops - Deliver calls and other interactions with the appropriate contact information in salesforce.com.

-- Outbound Dialing - Automatically dial calls by clicking on the contact's phone number in salesforce.com.

-- Remote Agent support - Supports on site, remote and home agents.

-- No Hardware to Install or Maintain - Does not require specialized hardware, only web access and a normal analog or VoIP phone.

"The integration between salesforce.com and White Pajama makes perfect sense," said Mansour Salame, President and CEO of White Pajama "Customer facing organizations, such as telesales, telemarketing and customer support, that see the benefits of on demand CRM can now seamlessly extend the on demand model to their call or contact center technology."

"We have been using the White Pajama hosted contact center for salesforce.com and we are delighted," said Kurt Reuss, president of contractor.com, a Home Services company. "The seamless integration of the two products is boosting the productivity of our agents and provides us with the required platform to extend our business model to support agents working from remote locations"

"The on demand model is the best way for companies to quickly achieve success across their customer-facing operations," said Roger Goulart, vice president, business development and alliances, salesforce.com. "White Pajama's Hosted VoIP solution for salesforce.com delivers significant value by allowing small and mid-sized companies to successfully manage a full spectrum of customer interactions, including the contact center, without the risk and cost of software."

About White Pajama

White Pajama is the technology and market leading provider of Hosted Contact Center solutions. Because it is delivered via the Internet, customers can have their customer contact centers up and running in as few hours, with no capital outlay.

The White Pajama service fully integrates with all of the communication channels people use to reach companies -- whether by phone, VoIP, email, or over the Web. White Pajama unifies customer contacts into one routing, queuing, and tracking system; ensuring customers receive the attention they deserve, regardless of how they choose to communicate. White Pajama makes the set up and ongoing maintenance of contact centers easy, enabling customers to change their parameters when they need to, without waiting for the service provider or incurring additional fees.

White Pajama has earned product excellence awards and recognition from all major contact center publications and trade shows since its introduction, including: Product of the Year, Best of Show awards, Editor's Choice awards, and numerous high marks from product testers.

For more information about White Pajama and its products, please visit http://www.whitepajama.com or call 877-PAJAMA1 (877-725-2621).