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VoiceXML IVR Applications

Syntellect Inc., a division of Enghouse Systems Ltd. (TSX:ESL), today announced the availability of VistaGen(R) XML Edition on Vista version 4.2, the latest release of its standards-based VoiceXML gateway and application platform. VistaGen XML Edition, powered by Audium's award-winning voice application software, is a powerful package for application development and management that helps customers realize the benefits of speech faster by streamlining the development of standards-based applications.

VistaGen XML Edition provides customers with:

-- Faster time-to-market. VistaGen XML Edition is the fastest way to deliver and manage speech applications. The intuitive drag-and-drop environment for call flow creation provides error-free application development that is 60-70% faster than traditional development methods.

-- Reduced development costs. With a voice element library of more than 40 pre-built, pre-tested components that collect and deliver information, make decisions, and connect to popular backend systems, VistaGen XML Edition incorporates best practices in dialog design and provides all the key functionality necessary to immediately begin creating applications now and then leverage reusable components ongoing.

-- Better customer self-service. Applications created with VistaGen XML Edition easily connect to traditional and Web-based backend systems to help callers get information and perform business transactions without speaking to an agent.

-- Increased self-sufficiency. VistaGen XML Edition is an integrated application development environment that lets customers make changes to their IVR applications without requiring additional professional services.

"The addition of VistaGen XML Edition to our Vista platform gives our customers robust tools to build VoiceXML-based speech solutions quickly and easily," said J.R. Sloan, vice president, Product and Solutions Management. "An extensive evaluation of all VoiceXML application software options proved Audium to be the clear market leader in terms of both technology and expertise. Combining Audium with existing Syntellect development options enables our current customers to leverage their existing Java applications and migrate to VoiceXML as it makes sense for them to do so -- reusing their existing development investment. New customers who want to implement flexible, portable VoiceXML applications will benefit from deploying their solution on a time-tested, proven software platform."

"Reducing development and management overhead and focusing on launching more high-quality automated applications is how customers can achieve significant ROI," said Audium Chief Operating Officer J. Cory Wright. "VistaGen XML Edition allows customers to create more high-quality speech applications in a repeatable manner and realize measurable productivity and efficiency gains as a result. IVR teams that use VistaGen XML Edition can deliver on real business results and focus on improving the customer contact center experience."

"From surveys we know that enterprise decision makers put a premium on portable applications that leverage their IT investments. Syntellect showed the vision five years ago when it went to a pure Java environment," noted Mark Plakias, partner at the Zelos Group. "Now, with the integration of Audium's XML development tool into Vista, Syntellect challenges other incumbent platform vendors to provide third-party, portable applications generated in XML."

Additional enhancements on Vista 4.2 include an updated Vista VoiceXML Browser, full support for the latest version of Speech Synthesis Markup Language (SSML), integration of the Aculab Prosody PCI-series telephony card and an improved file distribution system.

Vista 4.2 with VistaGen XML Edition is available now. For pricing, quotes and other sales inquiries, call Syntellect at 800-788-9733 and say "Sales," or e-mail us at info@syntellect.com. Existing customers should contact their client development manager directly.

About Syntellect Inc.

Syntellect, a division of Enghouse Systems Ltd., offers a complete suite of speech-enabled self-service, CTI and live agent assistance technology supporting best practices throughout the enterprise as well as in the call center. Founded in 1984, Syntellect has more than 7,000 implementations in 55 countries and a large portfolio of complex speech deployments in the financial service, utilities, healthcare, government and consumer products industries. Syntellect's open standard, next generation technologies, Vista and Teloquent Interchange, provide total flexibility to meet the diverse needs of enterprises. For more information, call us in the United States at 800-788-9733 or in the United Kingdom on +44 (0) 1628 897 500 and say "Syntellect," or visit us on the Web at www.syntellect.com.