SAN JOSE, Calif., March 23 /PRNewswire-FirstCall/ -- Aspect Communications Corporation (Nasdaq: ASPT - News), a leading provider of enterprise customer contact solutions, announced today that Communications Solutions magazine has named the Aspect® Iphinity Call Center as a 2003 Product of the Year award winner, the third such honor the software has received in the past four months. "We're proud to reward Aspect's innovation and commitment to quality with an award signifying the best that this industry has to offer," said Rich Tehrani, group editor-in-chief of Communications Solutions, a leading Web publication and newsletter in the communications industry.

The Aspect Iphinity Call Center is designed to empower small and mid-sized businesses faced with limited budgets and resources to process inbound calls in the same intelligent way that larger centers do. The Aspect Iphinity Call Center solution includes software, hardware, phone sets, administration, real-time and historical tools, implementation, training services and one year of technical support. Featuring an easy-to-use graphical interface, the software routes calls based on customer data, number dialed, caller choice options, agent skill sets and estimated wait time. The technology also supports combined PSTN and IP connectivity, so businesses can further reduce costs by routing voice over IP to agents anywhere, while still leveraging their investments in traditional voice infrastructure.

"Smaller businesses and their larger counterparts share many of the same communications problems, but not on a comparable scale. The Aspect Iphinity Call Center addresses specifically the needs of a 48 to 150-agent contact center," said John Fomook, senior director of product marketing at Aspect. "It's technically up to speed with industry advances, allows for a running start and accommodates painless growth to our enterprise solution when needed. The awards and customer feedback that keep coming are showing us that we're successfully addressing what has long been a sore point for smaller and mid-sized businesses."

About Aspect Communications

Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on 18 years of expertise. Aspect is headquartered in San Jose, Calif., with 24 offices in 11 countries around the world.

NOTE: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.