LumenVox
and Vocomo to Market Speech-Recognition Product for Phone
Automation in Small to Medium Businesses; Metaphor Solutions
to Offer Packaged Applications for New Offering
SAN DIEGO & CUPERTINO,
Calif.--(BUSINESS WIRE)--March 24, 2004--LumenVox, a
developer of speech recognition technologies, and Vocomo(R),
the pioneer in next-generation IVR (Interactive Voice
Response) systems, today announced a new product that
replaces complex touchtone menus with speech recognition
technology, allowing customers to efficiently and quickly
achieve what they want. The product is designed to increase
automation while maintaining a high level of customer
satisfaction at the lowest total cost.
"We are excited about
working with Vocomo in providing affordable quality choices
for small to medium businesses," said Edward Miller,
president of LumenVox. "Working with Vocomo enables
LumenVox to offer our world-class speech technologies to the
rapidly expanding VoiceXML market."
LumenVox and Vocomo are
jointly marketing LumenVox's speech recognition technologies
with Vocomo's market leading VoiceXML IVR platform -- Vocomo
Voice(R) Response. VoiceXML version 2.0 is a Web standard
for phone automation giving consumers and business users
access to Web-based services over a telephone.
Metaphor Solutions will be
offering packaged applications running on this new product.
Michael Kuperstein, founder and CEO of Metaphor Solutions,
said, "Because of the high cost of developing and
integrating speech solutions, only the largest enterprises
have been able to afford them. Now, with this offering small
to medium businesses can also enjoy the benefits of
automated speech solutions that deliver cost savings and
ease-of-use of speech for servicing customers."
LumenVox's speech
recognition technologies allow customers dialing into a
company's phone system to simply navigate the IVR menu with
their own voice. No longer will callers have to press
"one" or "two" to access services or
information.
Vocomo's next-generation
IVR enables companies to easily and quickly deploy automated
phone services that can improve employee productivity,
reduce costs, increase customer satisfaction and create new
revenue opportunities. This IVR allows companies to extend
existing or new Web applications to be accessible by any
phone at the lowest total cost of ownership.
"LumenVox offers an
impressive suite of versatile, world-class speech
recognition technologies," said Dr. Danny Lange, CEO of
Vocomo Software. "The combination of Vocomo Voice
Response and LumenVox's speech recognition technologies is
the right solution to increasing phone automation at the
right price."
About LumenVox
LumenVox, with headquarters
in San Diego, is a telephony company with over a decade of
experience. They develop a suite of speech recognition
software that includes the Speech Recognition Engine (SRE),
Speech Driven Information System (SDIS) and LV Speech Tuner.
With this suite of software and worldwide technology
partners, they can design, develop, deploy, maintain and
host any speech application. Download trial versions at: www.LumenVox.com.
About Vocomo Software Corp.
Vocomo(R) is a leading
next-generation IVR company, enabling small to medium
businesses to deliver powerful IVR systems to their
customers, partners and employees. Vocomo is making IVR
technology more affordable and accessible to customers
through standards-based technology. Vocomo's next-generation
IVR -- Vocomo Voice(R) Response -- enables companies to
easily and quickly deploy automated phone services that can
improve employee productivity, reduce costs, increase
customer satisfaction and create new revenue opportunities.
This IVR allows companies to extend existing or new Web
applications to be accessible by any phone at the lowest
total cost of ownership. Vocomo's technology partners
comprise leading organizations, including Dell, IBM Corp.,
ScanSoft Inc. and Rhetorical Systems. Vocomo Software Corp.
is a privately held company based in Cupertino, Calif. For
more information visit: www.vocomosoft.com.
About Metaphor Solutions --
"Packaging Speech Solutions for Customer Service"
Metaphor Solutions Inc., a
leading innovator in packaged speech interactive voice
response applications, offers packaged solutions to call
centers and enterprises with the most human-like caller
experience at the lowest cost of deployment. The company has
the largest number of packaged speech applications in the
industry. The company's packaged speech IVR applications run
on standard voice gateways based on VoiceXML and SALT.
Metaphor markets its applications directly as well as
through a network of partners and resellers. Deployments can
be hosted or installed on-site. Callers can dial into
Metaphor's inventory of speech applications and experience
them live using the published numbers on the company Web
site at www.metaphorsol.com.
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