| Hosted
Version of UniPress Software's FootPrints for eService Provides Crossroads
With Turn-Key, Multi-Channel Call Center Automation -
March 30, 2004 |
| UniPress
Software, Inc., a leading provider of web-based service desk automation
software, today announced that Crossroads Customer Solutions LP has
selected the hosted version of FootPrints(R) for eService to centrally
track and manage its customer service operations, which accommodate more
than 25,000 requests each month. Call
Center Automation and eService
>> |
 |
| Citel
Technologies to Showcase Seamless Enterprise Voice Networking at VON
- March 29, 2004 |
| Citel
Technologies, a global provider of IP telephony and communications
solutions, today showcased three new CITELlink(TM) SIP Handset Gateways
that allow enterprises, with multiple office locations and/or remote
workers, to migrate to a new converged Session Initiation Protocol (SIP)
communications solution while reusing their diverse legacy telephone
handsets. Enterprise
Voice Networking
>> |
|
| Cisco
Spotlights Next-Generation of Customer Interaction Solutions at Customer
Contact World Asia 2004 Conference and Exhibition
- March 29, 2004 |
| Cisco Systems (Nasdaq:CSCO)
is debuting its latest IP-based Customer Contact solutions in Asia Pacific
at the 7th Annual Customer Contact World Asia 2004 Conference and
Exhibition. The event, hosted in Kuala Lumpur, Malaysia, for the first
time, runs from March 31 to April 2 at the Mandarin Oriental Hotel. Customer
Interaction Management Solutions >> |
|
|
| Knowlagent
Launches Interactive Leadership Forum to Share Best Practices in Agent
Performance - March 25, 2004 |
| Constant in
today's business environment is profound and consistent change. Yet many
executives often overlook a critical component to successfully manage
their organizations through change: their employees, particularly the
customer service agents who often make or break critical customer
relationships. Customer Service Center Software
>> |
|
| Siemens
Debuts HiPath ProCenter Agile -- Enhanced Contact Center Solution |
| Siemens
Information and Communication Networks Inc. has unveiled its HiPath
ProCenter Agile, a full-featured contact center solution for small to
mid-sized businesses. SME
Contact Center Solutions >> |
|
| LumenVox
and Vocomo to Market Speech-Recognition Product for Phone Automation in
Small to Medium Businesses -
March 24, 2004 |
| LumenVox, a
developer of speech recognition technologies, and Vocomo(R), the pioneer
in next-generation IVR (Interactive Voice Response) systems, today
announced a new product that replaces complex touchtone menus with speech
recognition technology, allowing customers to efficiently and quickly
achieve what they want. The product is designed to increase automation
while maintaining a high level of customer satisfaction at the lowest
total cost. VoiceXML SME IVR Interactive Voice Response System >> |
|
| Aspect
Communications Unveils Aspect Customer Self-Service Version 7.0 -
March 24, 2004 |
Aspect
Communications Corporation (Nasdaq: ASPT
- News), a
leading provider of enterprise customer contact solutions, today announced
an upgrade to its award-winning customer self-service (CSS) solution at
AVIOS, SpeechTEK Spring 2004 here at the Moscone Center West. Automated
Self-Service IVR >> |
|
| Microsoft
Takes CRM for a Ride -
March 24, 2004
|
| On
the market a little over a year, Microsoft CRM -- which was met with less
than rave reviews initially -- has racked up quite a respectable installed
base. It has 1,600 customers today, not counting the 1,700 partners that
use MS CRM, says Holly Holt, group product manager for Microsoft CRM. MS
CRM Mobile Sales Force Automation >> |
|
| Syntellect
Helps Customers Streamline Development of Speech-Enabled Applications with
VistaGen XML Edition -
March 24, 2004 |
| Syntellect Inc.,
a division of Enghouse Systems Ltd. (TSX:ESL), today announced the
availability of VistaGen(R) XML Edition on Vista version 4.2, the latest
release of its standards-based VoiceXML gateway and application platform. VoiceXML
IVR Applications >> |
|
| Aspect
Iphinity Call Center Wins Third Product of the Year AwardAspect Iphinity
Call Center Wins Third Product of the Year Award -
March 23, 2004 |
| Aspect
Communications Corporation (Nasdaq: ASPT
- News), a leading
provider of enterprise customer contact solutions, announced today that
Communications Solutions magazine has named the Aspect® Iphinity Call
Center as a 2003 Product of the Year award winner, the third such honor
the software has received in the past four months. Enterprise
Customer Contact Solutions >> |
|
| Envision and SIVOX Form
Partnership to Improve Agent Performance - March
23, 2004 |
| Envision Telephony, Inc., a
leading provider of contact center software solutions, today announced
that it is partnering with SIVOX Technologies to provide integration
between SIVOX RealCall(tm) and the Envision(tm) eLearning product giving
contact centers additional training options for agents. Call Center
Training >> |
|
| Reliant
Gets Fast Sales Data with Interactive Voice Response System -
March 15, 2004 |
| Ronald J.
Calderone, CIO at Reliant Pharmaceuticals LLC, discovered that when it
comes to building a sales force automation system, the human voice makes
for a very good interface—at a very good price. Sales
Intelligence with IVR - Interactive Voice Response
>> |
|
| White
Pajama Introduces Hosted VoIP Contact Center for salesforce.com
- March 2, 2004 |
| White Pajama(TM),
the leading provider of Hosted Contact Center solutions, today announced
the general availability of its Hosted VoIP Contact Center for
salesforce.com. Hosted
VoIP Contact Center >> |
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